Return and refund conditions

No right of withdrawal for our products

In accordance with Article L.221-28, 4° of the Consumer Code, the right of withdrawal does not apply to our products. Indeed, our spices are foodstuffs that are likely to deteriorate or expire quickly, which legally excludes the exercise of the right of withdrawal provided for distance purchases.

This information is communicated to you clearly before the validation of your order, in accordance with our legal obligations.

A legal guarantee of conformity always applicable

Even in the absence of a right of withdrawal, you benefit from the legal guarantee of conformity (Articles L.217-3 and following of the Consumer Code). This guarantee applies in the following cases:

• Defective product or not in accordance with the description
• Expired product at the time of receipt
• Error in the preparation of your order (missing item, incorrect quantity, wrong product sent)
• Damaged package during transport, affecting the integrity of the product

In these situations, you are entitled to a refund or exchange, at no cost.

How to report a problem with your order

If you notice a problem with your order, here is the procedure to follow:

1. Contact our customer service within the 48 hours following the receipt of your package
2. Attach a photo of the concerned product (packaging, the product itself, batch label if visible)
3. Specify the reason for your complaint (expired product, order error, damaged package, etc.)
4. Our team will respond to you within 2 working days with an appropriate solution

Refund terms

In case of proven non-compliance:

• The refund is made via the same payment method used when ordering
• The refund occurs within a maximum period of 14 days from the validation of your complaint
• The costs related to the possible return of the product (if requested) are covered by us in this specific case

A question, a complaint?

Our customer service is at your disposal for any questions regarding your order via our contact form.